Privacy Policy

1. Introduction

MetricsLM (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI governance and compliance platform.

By using our service, you consent to the data practices described in this policy.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you provide directly to us, including:

• Name and contact information (email address, phone number)
• Company information and job title
• Account credentials and profile information
• Communication preferences

2.2 AI Agent Information

We collect information about AI agents submitted for certification, including:

• Agent specifications and capabilities
• Compliance documentation and audit reports
• Performance metrics and trust scores
• Integration details and technical specifications

2.3 Usage Information

We automatically collect certain information about your use of our service:

• Log data and device information
• Usage patterns and feature interactions
• Performance data and error reports
• IP addresses and location data

3. How We Use Your Information

We use the collected information for the following purposes:

• Providing and maintaining our AI governance services
• Processing AI agent certifications and assessments
• Generating trust scores and compliance reports
• Improving our platform and developing new features
• Communicating with you about our services
• Ensuring security and preventing fraud
• Complying with legal obligations

4. Information Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except in the following circumstances:

• Service Providers: We may share information with trusted third-party service providers who assist us in operating our platform
• Legal Requirements: We may disclose information if required by law or to protect our rights and safety
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred
• Aggregated Data: We may share anonymized, aggregated data for research and analysis purposes

5. Data Security

We implement appropriate technical and organizational measures to protect your information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Regular security assessments and updates
• Access controls and authentication mechanisms
• Employee training on data protection
• Incident response procedures

6. Data Retention

We retain your information for as long as necessary to provide our services and fulfill the purposes outlined in this policy. The retention period may vary depending on:

• The type of information collected
• The purpose for which it was collected
• Legal and regulatory requirements
• Your account status and preferences

7. Your Rights and Choices

You have certain rights regarding your personal information:

• Access: Request access to your personal information
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your personal information
• Portability: Request a copy of your data in a portable format
• Opt-out: Opt out of certain communications and data processing

To exercise these rights, please contact us using the information provided below.

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our platform. These technologies help us:

• Remember your preferences and settings
• Analyze usage patterns and improve our service
• Provide personalized content and recommendations
• Ensure security and prevent fraud

You can control cookie settings through your browser preferences.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure that such transfers comply with applicable data protection laws and implement appropriate safeguards to protect your information.

10. Children's Privacy

Our service is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have collected such information, please contact us immediately.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the “Last updated” date. Your continued use of our service after such changes constitutes acceptance of the updated policy.

12. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:

Email: privacy@metricslm.com
Address: [Your Business Address]
Data Protection Officer: dpo@metricslm.com